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POLICIES

LIKE THE START OF ANY GOOD RELATIONSHIP, LET'S SET SOME BOUNDARIES

how to book

  • Appointments can be booked through online bookingemail or text. The booking app, Fresha, allows you to see all the available dates/times and manage your booking. For the most part, what is seen online is what is available. 

  • Please fill out the client intake form in Fresha once you've booked your appointment. This is mandatory for all new clients and for current clients if having a new service performed.

  • Please review the Pre-Care/Aftercare information pertaining to your booked service prior to your appointment.

deposits

  • A 50% non-refundable deposit is required to book an appointment for all new clients & full lash sets.

  • To secure your booking, please send an e-transfer to carolyn@indulgelashstudio.com for 50% of the amount of your service. This must be done within 48 hours of booking your appointment or your appointment will be cancelled. The deposit will be deducted from the total amount of the service and the remaining 50% must be paid at the end of the service (cash, debit or credit card).

cancelling/rescheduling

  • If you're running late, please text me ASAP. If you are more than 15 minutes late, your appointment will be cancelled and you will forfeit your deposit. You will need to make another deposit upon booking another appointment. Reminder emails are sent out 24 hours prior to your appointment start time.​

  • If you cancel/reschedule your appointment within 24 hours of the appointment start time, you will be responsible for paying the entire value of the appointment, no matter the reason. This must be paid immediately on the date of the appointment through etrasnfer to carolyn@indulgelashstudio.com. Failure to send the payment will result in being blacklisted.​​

  • If you do not show up for your appointment (no notification), your deposit will be forfeited and you will no longer be accepted for future appointments. No exceptions.

arriving to the studio

  • Please do not park in the driveway. I do work out of my home and parking in the driveway may prevent others from being able to leave my house, if need be. There is plenty of street parking available.

  • Please do not bring any guests with you to your appointment as I am unable to accommodate them. If you bring guests with you who do not have an appointment following yours, your appointment will be cancelled and/or rescheduled.

  • Please silence your phone/gadgets prior to the start of your appointment as it can be very distracting for both of us, causing the appointment to last longer. I will not be answering your phone/messages for you during your appointment.

  • I kindly ask that you exercise due diligence and be considerate of those that come into my space. If you have any symptoms of a cold or feels unwell in any way, let me know and do not come to your appointment.

  • Please arrive at your scheduled appointment time. If you are early, I ask that you kindly wait until your appointment start time.

  • All usual policies still apply, including cancelling within 24 hours due to feeling sick.

payments/refunds

  • I accept cash, debit, credit, Apple Pay & Google Pay. If you wish to pay by e-transfer, it must be sent prior to the start of your appointment as there is a delay with certain banks.

  • All services/retail products are non-refundable. If there is an issue, please contact me and I will be happy to resolve the issue with you.

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