• Appointments can be booked through online booking, email or text. The booking app, Fresha, allows you to see all the available dates/times and manage your booking. For the most part, what is seen online is what is available. 

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• Please fill out the client intake form in Fresha once you've booked your appointment. This is mandatory for all new clients and for current clients if having a new service performed.

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• Please review the Pre-Care/Aftercare information pertaining to your booked service prior to your appointment.

• For 2026, we are transitioning to a saved card on file requirement through Fresha instead of collecting a 50% non-refundable deposit for new clients and full lash set appointments.

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• A valid credit or debit card must be saved on file to reserve your appointment. Your card will only be charged in accordance with our cancellation and no-show policy.

• If you are running late, please text me as soon as possible. If you arrive more than 15 minutes late, your appointment will be cancelled and considered a no-show. The card on file will be charged according to the cancellation policy below, and a new appointment will need to be booked. 

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• A valid credit card is required on file to book an appointment through Fresha. If you cancel or reschedule within 24 hours of your appointment start time, the full value of the service will be charged to the card on file, regardless of the reason. No exceptions.

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• If you do not show up for your appointment without any notification, the full service amount will be charged to the card on file. Clients who no-show will no longer be accepted for future appointments.

• Please do not park in the driveway. I do work out of my home and parking in the driveway may prevent others from being able to leave my house, if need be. There is plenty of street parking available.

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• Please do not bring any guests with you to your appointment as I am unable to accommodate them. If you bring guests with you who do not have an appointment following yours, your appointment will be cancelled and/or rescheduled.

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• Please silence your phone/gadgets prior to the start of your appointment as it can be very distracting for both of us, causing the appointment to last longer. I will not be answering your phone/messages for you during your appointment.

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• I kindly ask that you exercise due diligence and be considerate of those that come into my space. If you have any symptoms of a cold or feels unwell in any way, let me know and do not come to your appointment.

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• Please arrive at your scheduled appointment time. If you are early, I ask that you kindly wait until your appointment start time.

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• All usual policies still apply, including cancelling within 24 hours due to feeling sick.

• I accept cash, debit, credit, Apple Pay & Google Pay. If you wish to pay by e-transfer, it must be sent prior to the start of your appointment as there is a delay with certain banks.

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• All services/retail products are non-refundable. If there is an issue, please contact me and I will be happy to resolve the issue with you.